• Manages the flow of hotel customers, keeping waiting times to a minimum.

• Makes the guest's stay easier, providing appropriate information and solutions to meet his/her needs.

• Takes care of the arrival and departure processes for guests in compliance with internal procedures.

• Informs guests about the formalities, any particular conditions relating to their stay and the services available in the hotel

• Handles phone calls.

• Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the department

• Ensures that all guest documentation is up-to-date and available.

• Handles reservations for all points of sale as needed.

• Is the point of contact for information both destined for hotel customers and concerning them.

• We think it's useful to take a broader view as we build up the welcome team and thereby to think of the collective profile, as it's the team's profile as a whole which sets the tone in the end. We combine some classic individual profiles with some atypical ones (former actors, people with particular communication talents, very much at ease in public, with a ready smile, rather extravert etc.)

• Fluent in the national language, English and a 3rd language.