RESPONSIBILITIES:

Part 1: Guest Service Excellence

● Perform check-in and check-out procedures for guests in a warm and welcoming manner, ensuring a smooth and efficient experience.

● Actively assist guests with their needs, promptly addressing any inquiries or concerns in a helpful and informative way.

● Process room changes and cancellations with accuracy and professionalism, adhering to hotel policies and procedures.

● Comprehensively provide guests with information about the hotel's facilities, services, and amenities, exceeding their expectations.

● Maintain a positive and service-oriented attitude while handling guest requests and inquiries, demonstrating genuine concern and responsiveness.

● Continuously monitor and update guest check-in/out lists and relevant information, ensuring accuracy and efficient guest management.

● Promptly report any guest issues or complaints to management, escalating concerns effectively to ensure timely resolution.

Part 2: Fostering a Positive and Collaborative Work Environment

● Contribute to a positive and collaborative work environment by upholding professional conduct and teamwork principles.

● Adhere to all hotel policies and procedures, consistently maintaining high standards of service and professionalism.

● Contribute to maintaining a clean and organized lobby and work area, reflecting positively on the hotel's image and brand.

● Actively participate in staff training and development opportunities, continuously enhancing skills and knowledge.

● Perform other duties as assigned by management, demonstrating flexibility and commitment to the team's success.

REQUIREMENTS:

● Effective communication in both Vietnamese & English, 3rd language is a plus.

● Good communication and guest handling skills

● Hardworking, honest, careful, enthusiastic, and a good team supporter

● Proficient in computer skills

BENEFITS:

● 13th-month salary

● Annual leave: 12 days

● Competitive salary and bonus packages based on work results

● Opportunity to build a capable and inspired workforce for new hospitality

● Participating in social insurance, health insurance, and unemployment insurance according to state regulations

● Evaluation based purely on capacity and rapid growth opportunities